FREQUENTLY ASKED QUESTIONS

What is Boss Defrost?

Boss Defrost is a patented, NSF-certified, water-saving appliance designed for use in professional and residential kitchens to safely thaw sealed, frozen food.  

 

What does Boss Defrost do?

Boss Defrost mimics the USDA running water thawing method, but uses up to 98.5% less water.  It circulates -- or agitates -- the water around sealed, frozen food until the food is thawed and ready to be cooked.  

What is the running water method?

The USDA sanctions four ways to safely thaw frozen food; the running water method is one of the most widely practiced.  In a nutshell, sealed, frozen food is placed into a sink, submerged in cold tap water, then cold water is continuously run over the food until thawed.  The running water method means cold, potable water flows over sealed food then runs down the drain. 

Most people aren't aware of the staggering amount of potable water wasted each day in kitchens all over the world.  With each Boss Defrost in use, professional and home cooks alike are transforming a wasteful practice into a sustainable one. 

 

How much water could we really conserve?

The average commercial kitchen wastes 32,000 gallons per month using the running water method, enough water to drain ­­­half an Olympic swimming pool.  That's just one restaurant.  The city of Denver alone has over 2,600 restaurants in its city limits, so when we broaden our understanding of the scope of the water waste, it's staggering. 

 

Boss Defrost reduces that level of monthly waste to about 450 gallons per month, which is equivalent to just over the amount of water it takes to fill a hot tub.  The potential water conservation is enormous.  What's even more exciting is that the water savings happens immediately -- as soon as you turn on your Boss Defrost.  Boss Defrost is a NOW solution to a NOW challenge.  

Why should I use Boss Defrost?

  • Boss Defrost is portable and powerful.  Free your sink!

  • Boss Defrost reduces your water bill by using up to 98.5% less water when thawing sealed, frozen food.

  • Draining thousands of gallons of potable (drinkable) water is a water waste stream no one talks about. Let your guests know you’re doing something about it. #iamawaterboss #defrostdifferent

Why is there a thermometer on Boss Defrost?

The USDA recommends that water temperature while thawing food should stay below 71F/21C.  Boss Defrost's thermometer feature helps monitor water temperature.  Boss Defrost recommends using water in the 60F/16C range for best results.

 

How much does it cost?

Boss Defrost costs $299.99 per appliance.  It is guaranteed for a year.  It pays for itself, on average, within three months.  

 

Will my cooks really use it?

Yes!  It’s easy to use, decreases thawing time, saves sink space and is conserving one of our most precious resources.  Before you know it, you’ll hear cooks say, “Where’s the Boss Defrost?”

 

Are the electrical components safe?

Boss Defrost uses a water pump that is UL certified, passing the highest measures for electrical safety. It is required that you plug the device into a GFI/GFCI outlet for safety precautions.  Boss Defrost is designed to be submerged under water and run efficiently for long periods of time.

 

What is the warranty on my device?

Boss Defrost has a one year warranty for any malfunctioning parts. If a component is to fail within the one year warranty, please email us at customerservice@bossdefrost.com, send it back and we will address your issue.  

How often should Boss Defrost be cleaned and sanitized?

We recommend cleaning Boss Defrost after every use.  Plug in your Boss Defrost and move it through the three-sink cleaning method: warm, soapy water; rinse; sanitizer solution.  Then air dry.

 

What if my bag of sealed, frozen food breaks?

If, while thawing, your bag of sealed food breaks, Boss Defrost comes with a long-handled bottle brush to scrub the inside of the gooseneck faucet.  For a deep clean, Boss Defrost is easily disassembled and reassembled to meet the National Sanitation Foundation's food safety guidelines.

According to USDA guidelines, food must be in a leakproof package or plastic bag.  We recommend that all food being thawed with Boss Defrost is sealed.

© 2018 BOSS DEFROST.